Last updated on January 6, 2024 at 17:00 pm
Refund and Return Policy
We have a 24 day return and exchange policy, which means you have 24 days after you receive your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at [email protected]. If you need your complete return address, our dedicated support team is here to help. Simply contact them and they will instantly provide you with complete return address details for your specific location, ensuring a smooth and hassle-free return process.
If your return is accepted, we will send you the return process and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
For any return and exchange questions, you can contact us at [email protected] at any time.
Generally speaking, there are two reasons for returns:
1. If there is a product quality problem or transportation damage, we will provide free return and exchange services.
2. If it’s just you who doesn’t like our lights, you need to pay the return and exchange shipping costs.
We’re sure you’ll love your karoistyle.com order when it arrives, but if you don’t for any reason, drop us a quick message via our Contact Us page or just reply email for shipping updates Email and we will arrange the correct one for you.
Order confirmation information will be sent immediately after you place your order to the email address or mobile number registered when you placed your order. Shipping confirmation will be sent to the email address or mobile number registered when you placed your order within 2-7 days of receiving your order confirmation.
If you do not receive one of the above confirmation emails, please contact us at “[email protected]”.
Qualifying partial/full refunds and exchanges
– Any items that are not in original condition, meaning damaged or missing parts due to our error.
– Any items returned to the sender undelivered.
– Any items not delivered within 24 days.
Partial/full refunds and exchanges are available in all cases above.
Non-refundable
– Products that do not comply with the 24-day return and exchange policy.
– Purchases exceeding USD 5,000 (inclusive of USD 5,000),
– Products customized to your personal wishes.
– Misunderstanding of product listings despite being clearly marked as non-discounted items.
For items eligible for return and refund, you will be responsible for the return shipping costs. Shipping charges are non-refundable. We do not accept any packages that have not been returned or exchanged, and any packages that have not been returned or exchanged will be rejected.
Although we strive to provide accurate product descriptions, there may be differences from actual products. We encourage customers to ask as many questions as possible to ensure the shopping experience meets expectations. Our customer service representatives will be happy to answer any questions you may have.
Cancel the order
Orders can be canceled within 4 hours of order confirmation. After this time we will not be able to provide refunds. (Occasionally, we may cancel your order if it has not shipped, so please contact us if you have not received shipping confirmation.)
Return policy
Our policies are valid for 24 days. Unfortunately, if it has been 24 days since you received your item based on the tracking number, we are unable to offer you a refund or exchange. You must make your inquiry within this time frame to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Our returns process
Step 1: Read the Return Policy above to determine if your order is eligible for a refund/return.
Step 2: Submit inquiry via [email protected] including reason for return
Step 3: We confirm the refund amount for which you are eligible based on the reason for your return and the items in your order.
Step 4: We provide return information and shipping instructions. If you do not follow our instructions we will not be able to refund you.
Step 5: You are responsible for the cost of shipping the item. We do not cover return shipping or provide prepaid labels. Please print your order confirmation email and include it with your return package.
Step 6: Notify us via email that you have sent your return and provide us with your tracking number (if applicable).
Step 7: We will process your return within 3-5 business days after we receive your returned item.
Return address: UNIT2223, 22/F, YAN’S TOWER 25
– 27 WONG CHUK HANG ROAD
ABERDEEN
HONG KONG
Refund (if applicable)
If you’re approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
The time it takes for your refund to arrive usually depends on your bank’s processing speed, usually 7-14 business days.
If you need more accurate information and help, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and help. Often, they can help you check the status of your refund and estimate when it will arrive.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Next, contact your bank. There is usually some processing time before a refund is issued.
If you’ve done all of this and still haven’t received your refund, please contact us via email.
We have a responsibility to provide you with goods that comply with your consumer rights. If you have any questions about our failure to comply with a legal obligation, please contact us.